Privacy Policy

This policy explains what personal information Live Cocoa Chocolate Factory collects, how we use it, and how we protect it.

Information we collect

When you place an order, book a Make Your Own Chocolate session, or contact us, we may collect your name, phone number, email address, and delivery address.

How we use your information

We use this information to process orders, arrange delivery, respond to enquiries, and manage workshop bookings. We do not sell your data to third parties.

Sharing of information

We share order details with delivery/courier partners only as needed to fulfil your order. Online payments, once activated, are processed securely through our payment gateway partner, Razorpay. We do not store your credit/debit card, net banking, or UPI credentials on our servers — these are handled directly by Razorpay’s secure systems.

Cookies

Our site uses basic cookies required for cart and checkout functionality to work correctly.

Your rights

You can request access to, correction of, or deletion of your personal information by contacting us at info@livecocoachocolatefactory.com.

Data security

We take reasonable precautions to protect your information, though no online system can be guaranteed 100% secure.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Pinoj D, Proprietor, Live Cocoa Chocolate Factory
9/172, Vattavada South, Main Road, Koviloor, Idukki, Kerala 685615
Email: info@livecocoachocolatefactory.com
Phone: 9188411823