Terms and Conditions

These Terms and Conditions govern your use of livecocoachocolatefactory.com and any purchase made through it. By using this website or placing an order, you agree to these terms.

About us

Live Cocoa Chocolate Factory is a sole proprietorship owned by Pinoj D, registered under GSTIN 32DVTPD9868N1ZJ, with its registered place of business at 9/172, Vattavada South, Main Road, Koviloor, Idukki, Kerala 685615, India.

Products and pricing

All product descriptions, images, and prices are as accurate as possible but may change without prior notice. We reserve the right to limit quantities or refuse any order.

Orders and payment

An order is confirmed only once accepted by us. We currently accept Cash on Delivery (COD) on all orders. Online payment via Razorpay is being added and will be available once activated — accepted payment methods will always be shown at checkout.

Shipping and returns

See our Shipping & Delivery Policy and Refund, Cancellation & Return Policy for details.

Intellectual property

All content on this site — including text, images, and the Live Cocoa logo — belongs to Live Cocoa Chocolate Factory and may not be reused without permission.

Limitation of liability

We are not liable for indirect or consequential loss arising from use of this website or delays outside our reasonable control.

Governing law

These terms are governed by the laws of India, with courts in Kerala having jurisdiction.

Contact

Questions about these terms can be sent to info@livecocoachocolatefactory.com or by calling 9188411823 / 9562966020.

Changes

We may update these terms from time to time; continued use of the site after changes means you accept the revised terms.